Return & Refund

REFUND POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@TheRedVelvetBoutique.com or call 904-800-2958.

If your return is approved and you paid for shipping on your original order, The Red Velvet Boutique will provide a prepaid return shipping label. If your original order qualified for free shipping, the customer is responsible for return shipping costs.

Once your return is approved, we will email you a return shipping label along with instructions on how and where to send your package.

Items returned without first requesting and receiving return authorization will not be accepted.

If you have any questions about your return, please contact us at info@TheRedVelvetBoutique.com or call 904-800-2958.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Jewelry , handbags, gift cards, or apparel marked 40% or more off. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please Note: Clothing must be returned in new, unworn condition. Returns will not be accepted if the item appears worn or carries odors such as perfume, smoke, or other strong scents.